We're here to help with questions, feedback, or support
Whether you have questions about specific sweepstakes casinos, need help understanding bonus terms, want to report an issue with a platform we've reviewed, or have partnership inquiries, our team is here to assist. We typically respond within 24-48 hours during business days.
General: info@sweepstate.com
Support: support@sweepstate.com
Legal: legal@sweepstate.com
Privacy: privacy@sweepstate.com
We typically respond to inquiries within:
We receive many questions about how we rate and review sweepstakes casinos. Our editorial team uses documented account, gameplay, support, and redemption checks where metadata exists, then compares those results with published operator terms before revising a page. Ratings weigh documented factors such as compliance signals, payout handling, support responsiveness, and product quality.
If you believe a review contains inaccurate information or have direct evidence that conflicts with our findings, please contact us with specific details. We review pages on a rolling basis and revise them after we verify material changes.
If you've experienced problems with a sweepstakes casino we've reviewed - such as delayed redemptions, unfair bonus terms, unresponsive customer support, or technical issues - we want to know. Your reports help us maintain accurate ratings and warn other players about potential problems.
When reporting issues, please include: the casino name, dates of incidents, specific problems encountered, any communication with casino support, and relevant screenshots if available. We investigate all reports and adjust ratings when patterns emerge.
SweepState partners with sweepstakes casino operators through affiliate relationships. If you represent a casino interested in being reviewed or listed on our platform, please understand that all reviews are editorial and independent - we cannot guarantee positive coverage or specific ratings regardless of business arrangements.
For partnership discussions, press inquiries, or business development opportunities, contact our team at info@sweepstate.com. Include details about your proposal and we'll respond within 5 business days.
Important: SweepState is an editorial review site and cannot directly resolve disputes between players and casinos. We don't have access to casino accounts, customer databases, or redemption systems. If you're experiencing issues with a specific casino, you must contact that casino's customer support team directly.
However, we can provide guidance on dispute resolution best practices, explain your rights as a player, and document patterns of casino behavior that may affect our reviews. If a casino refuses to address your legitimate concern, share your documented experience with us and we'll investigate whether it reflects broader operational issues.
Answers to common sweepstakes casino questions, organized by topic.
Practical explainers covering bonuses, payments, redemptions, and legal status.
Spotted an error or outdated information? Let us know via the corrections process.